RETURN POLICY
We accept returns only in case the product is received damaged or defective.
To be eligible for a return or replacement:
* An unboxing video is mandatory as proof of the damage.
* The video must be continuous and clearly show the unopened package, shipping label, and the damaged/defective product.
* Claims without valid video proof may not be accepted.
* Please report the issue to us within 24 hours of delivery.
* Products that are used, washed, altered, or damaged after delivery are not eligible for return.
* Returns are not accepted for reasons such as change of mind, colour preference, or incorrect selection.
Once the damage is verified, we will arrange a replacement or appropriate resolution.
Please Note: An unboxing video is required to process any damage-related claim.
EXCHANGE POLICY
We accept exchanges only in case of a size issue.
* Size exchanges are subject to availability of the requested size.
* The product must be unused, unwashed, unaltered, and in its original condition with all tags and packaging intact.
* Please request a size exchange within 24 hours of delivery.
* An unboxing video is required for the exchange request.
* Exchange requests for colour preference, change of mind, or any reason other than a size issue will not be accepted.
* Customers may be responsible for applicable exchange shipping charges, if any.